{"id":136939,"date":"2020-05-06T18:06:48","date_gmt":"2020-05-06T15:06:48","guid":{"rendered":"http:\/\/www.testeryou.bootests.com\/?p=136939"},"modified":"2021-05-26T09:19:11","modified_gmt":"2021-05-26T06:19:11","slug":"bir-nefeste-agile-destek-ekibi","status":"publish","type":"post","link":"https:\/\/testeryou.com\/tr\/bir-nefeste-agile-destek-ekibi\/","title":{"rendered":"Bir Nefeste Agile Destek Ekibi"},"content":{"rendered":"<p>G\u00fcn\u00fcm\u00fczde her proje bir proje y\u00f6netim metodolojisiyle yarat\u0131l\u0131r. Agile(\u201c\u00e7evik\u201d) da bu metodojilerden g\u00fcn\u00fcm\u00fczde en pop\u00fcler olarak kullan\u0131lan\u0131 diyebiliriz. Peki Agile yakla\u015f\u0131m\u0131n\u0131n yayg\u0131n olarak \u015firketler taraf\u0131ndan tercih edilme sebebi nelerdir? Destek ekibi bu yakla\u015f\u0131m da hangi konumdad\u0131r ve \u00f6nemi nedir? Hangi problemlerle kar\u015f\u0131la\u015f\u0131labilir ve \u00e7\u00f6z\u00fcm yollar\u0131 nelerdir ? Bu blog yaz\u0131m\u0131zda bunlardan baz\u0131lar\u0131n\u0131 ele almaya \u00e7al\u0131\u015ft\u0131m.<\/p>\n<p><strong>Agile Nedir ?<\/strong><\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-136940 alignright\" src=\"https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0101-225x300.png\" alt=\"\" width=\"225\" height=\"300\" srcset=\"https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0101-225x300.png 225w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0101-75x100.png 75w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0101-37x50.png 37w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0101-56x75.png 56w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0101.png 406w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/><\/p>\n<p>\u00c7evik yaz\u0131l\u0131m geli\u015ftirme metodolojisi olarakta adland\u0131r\u0131lan \u00e7evik proje y\u00f6netimi, g\u00fcnl\u00fck geri bildirimlere ve geli\u015fmelere dayanan; esnek, dinamik, ekip i\u00e7i ileti\u015fimin \u00f6n planda oldu\u011fu ve m\u00fc\u015fteri odakl\u0131 bir yakla\u015f\u0131md\u0131r.<\/p>\n<p>Agile yakla\u015f\u0131m\u0131n\u0131n temel amac\u0131 proje s\u00fcreci ba\u015flad\u0131\u011f\u0131 andan itibaren planlanan en k\u00fc\u00e7\u00fck zaman dilimi i\u00e7erisinde m\u00fc\u015fteriye \u00e7al\u0131\u015ft\u0131r\u0131labilece\u011fi bir \u00e7\u0131kt\u0131 \u00fcretmektir.<\/p>\n<p>Scrum, Kanban, XP,.. \u00f6rnek Agile frameworkleridir.<\/p>\n<p>Neden Agile soruna Agile manifestosuyla cevap verelim:<\/p>\n<ul>\n<li>S\u00fcre\u00e7ler ve ara\u00e7lardan ziyade bireyler ve aralar\u0131ndaki etkile\u015fim \u00f6n plandad\u0131r.<\/li>\n<li>Kapsaml\u0131 d\u00f6k\u00fcmantasyondan ziyade \u00e7al\u0131\u015fan yaz\u0131l\u0131ma \u00f6nem verilir.<\/li>\n<li>S\u00f6zle\u015fme pazarl\u0131klar\u0131ndan ziyade m\u00fc\u015fteri ile i\u015fbirli\u011finde olmak esast\u0131r.<\/li>\n<li>Bir plana ba\u011fl\u0131 kalmaktan ziyade de\u011fi\u015fime kar\u015f\u0131l\u0131k vermeye odaklan\u0131lm\u0131\u015ft\u0131r.<\/li>\n<\/ul>\n<p><strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">Agile Destek Ekibi Nedir? Ya\u015fam D\u00f6ng\u00fcs\u00fc Nas\u0131ld\u0131r?<\/strong><\/p>\n<p>Destek ekibi isminden de anla\u015f\u0131laca\u011f\u0131 \u00fczere projede m\u00fc\u015fteriye destek hatt\u0131 olarak konumland\u0131r\u0131lm\u0131\u015ft\u0131r. Temel g\u00f6revi m\u00fc\u015fteriden gelen talepleri \u00f6ncelik s\u0131ras\u0131na g\u00f6re al\u0131p, de\u011ferlendirip olabilecek en h\u0131zl\u0131 \u015fekilde d\u00f6n\u00fc\u015f yapmakt\u0131r. M\u00fc\u015fteri bir talep ve ya \u015fikayetle geldi\u011finde kar\u015f\u0131lama yapan ilk yer buras\u0131d\u0131r \uf04a Bundan dolay\u0131 proje ekipleri i\u00e7erisinde m\u00fc\u015fteriyle etkile\u015fimi en \u00fcst d\u00fczeyde olan dinamik ve yo\u011fun bir yap\u0131ya sahiptir.<\/p>\n<p>\u015eirket baz\u0131nda de\u011fi\u015fiklik g\u00f6stermekle birlikte haftal\u0131k periyotlarla m\u00fc\u015fteri toplant\u0131lar\u0131 d\u00fczenlenir. Bu toplant\u0131larda genel durum de\u011ferlendirilmesi, taleplerin va hatalar\u0131n toplanmas\u0131, yap\u0131lmas\u0131 hedeflenen i\u015flerin kritik edilmesi gibi eylemler ger\u00e7ekle\u015ftirilir. Toplant\u0131lara genellikle ekip i\u00e7erisinde proje y\u00f6neticisi ve analist rol\u00fcndeki ki\u015filer kat\u0131l\u0131r. Toplant\u0131 sonras\u0131nda ekibe i\u015flerin da\u011f\u0131t\u0131lmas\u0131n\u0131 da yine bu ki\u015filer yapacakt\u0131r.<\/p>\n<p><img decoding=\"async\" class=\"size-medium wp-image-136942 alignleft\" src=\"https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0102-300x200.png\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0102-300x200.png 300w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0102-150x100.png 150w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0102-50x33.png 50w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0102-75x50.png 75w, https:\/\/testeryou.com\/wp-content\/uploads\/2020\/06\/Perihan_0102.png 410w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Destek ekibi proje yap\u0131s\u0131na g\u00f6re kendi i\u00e7erisinde de farkl\u0131 ekiplere ayr\u0131labilmektedir. M\u00fc\u015fterilerin \u00fcretim alanlar\u0131 olan fabrikalarda (saha olarak da adland\u0131r\u0131lmaktad\u0131r) gidi\u015fat\u0131n izlenmesi, saha taraf\u0131nda yap\u0131lmas\u0131 gereken i\u015flerin y\u00fcr\u00fct\u00fclmesi ve m\u00fc\u015fteriye destek amac\u0131yla saha destek ekibi, saha destek ekibinden ve m\u00fc\u015fteriden gelen taleplerin mevcut uygulamaya entegre edilmesi i\u00e7in de \u015firketin kendi i\u00e7erisinde hizmet veren local\/yerel bir destek ekibi bulunur.<\/p>\n<p><strong>Ne Gibi Sorunlarla Kar\u015f\u0131la\u015f\u0131l\u0131r ? <\/strong><\/p>\n<p>Destek ekipleri dinamik bir katmanda \u00e7al\u0131\u015ft\u0131\u011f\u0131ndan proje s\u00fcreci boyunca bir \u00e7ok problemle kar\u015f\u0131la\u015f\u0131labilmektedir. Bu problemlerin neler olabilece\u011fine farkl\u0131 pencerelerden bakmaya \u00e7al\u0131\u015fal\u0131m.<\/p>\n<p>Her i\u015fte oldu\u011fu gibi bir s\u00fcreci ba\u015far\u0131ya ula\u015ft\u0131rman\u0131n yolu, s\u00fcre\u00e7teki en k\u00fc\u00e7\u00fck birim olan \u2018ekip\u2019 kavram\u0131n\u0131n iyi anla\u015f\u0131lmas\u0131ndan ge\u00e7mektedir. Agile metodolojisinin temelinde de iyi bir ekip olma kavram\u0131 yatmaktad\u0131r. A\u015fa\u011f\u0131da belirtilen durumlar\u0131n ekip \u00fcyeleri taraf\u0131ndan kavranmamas\u0131 farkl\u0131 problemlere yol a\u00e7acakt\u0131r.<\/p>\n<ul>\n<li>\u0130yi bir ekip ruhunun olmamas\u0131. (Ekip bilincinin kavranmamas\u0131 ve i\u015flere bireysel yakla\u015f\u0131lmas\u0131)<\/li>\n<li>Ekip i\u00e7erisinde ileti\u015fimin yeterli olmamas\u0131.<\/li>\n<li>Ekip i\u00e7erisinde bilgi aktar\u0131m\u0131 yap\u0131lmamas\u0131.<\/li>\n<li>Ekipte yo\u011funlu\u011fun tek ki\u015fi \u00fczerinde toplanmas\u0131.<\/li>\n<li>Ekip i\u00e7erisinde \u00f6zg\u00fcr d\u00fc\u015f\u00fcnce ortam\u0131n\u0131n olmamas\u0131.<\/li>\n<li>Saha destek ekibiyle yerel destek ekibinin haberle\u015fmesinin zay\u0131f olmas\u0131.<\/li>\n<\/ul>\n<p>Normal bir ekipte yukar\u0131da belirtilen durumlar\u0131n varsay\u0131lan olarak sa\u011flanmas\u0131 beklenmektedir. Pencerinin m\u00fc\u015fteriye a\u00e7\u0131lan taraf\u0131nda ise destek ekibinin as\u0131l sorumluluklar\u0131n\u0131 i\u00e7eren durumlar mevcuttur. A\u015fa\u011f\u0131da belirtilen bu sorumluluklar\u0131n yerine getirilmemesi, m\u00fc\u015fterinin tansiyonunu y\u00fckseltecek ve projenin gidi\u015fat\u0131n\u0131 olumsuz etkileyecektir.<\/p>\n<ul>\n<li>M\u00fc\u015fteri maillerine d\u00fczenli bir \u015fekilde d\u00f6n\u00fc\u015f yap\u0131lmamas\u0131.<\/li>\n<li>M\u00fc\u015fteri toplant\u0131lar\u0131na haz\u0131rl\u0131k yap\u0131lmadan gidilmesi.<\/li>\n<li>Toplant\u0131 sonras\u0131 durum analizi ve i\u015f da\u011f\u0131t\u0131m\u0131n\u0131n periyodik olarak yap\u0131lmamas\u0131.<\/li>\n<li>\u0130\u015flerin \u00f6nceliklendirilmeden ekibe da\u011f\u0131t\u0131lmas\u0131.<\/li>\n<li>Sahadaki i\u015flerin g\u00fcn\u00fc kurtarma ad\u0131na planlan\u0131p devreye al\u0131nmas\u0131.<\/li>\n<li>M\u00fc\u015fteri talep ve ya hata bildirimini farkl\u0131 kanallar \u00fczerinden yapabiliyor olmas\u0131.<\/li>\n<li>Devreye al\u0131nan geli\u015ftirmeler hakk\u0131nda m\u00fc\u015fteriye bilgilendirme verilmemesi.<\/li>\n<li>Uygulama da kar\u015f\u0131la\u015f\u0131lan bir sorunda tak\u0131l\u0131 kal\u0131nmas\u0131.<\/li>\n<\/ul>\n<p><strong>\u00c7\u00f6z\u00fcm Yollar\u0131 Neler Olabilir?<\/strong><\/p>\n<p>Yukar\u0131da belirtilen problemlerin \u00e7\u00f6z\u00fcm\u00fcnde gerek ekibin t\u00fcm \u00fcyeleri gerekse farkl\u0131 rollerde ki ki\u015filerin tutumu etkilidir. Ekip problemlerinin \u00e7\u00f6z\u00fcm\u00fcnde herkese daha \u00e7ok bireysel olarak i\u015f d\u00fc\u015fmektedir.<\/p>\n<ul>\n<li>Ekipteki ki\u015filer yapt\u0131klar\u0131 i\u015f sonu\u00e7lar\u0131nda, bireysel ba\u015far\u0131 haricinde genel ba\u015far\u0131n\u0131n da sa\u011flanmas\u0131n\u0131 hedeflemelidir. Nitelikli olarak g\u00f6r\u00fclen bir proje t\u00fcm ekibin kordine bir \u015fekilde \u00e7al\u0131\u015fmas\u0131yla olur ve herkesin eme\u011fi mevcuttur.<\/li>\n<li>\u0130\u015f ak\u0131\u015f\u0131n\u0131n d\u00fczg\u00fcn \u015fekilde y\u00fcr\u00fct\u00fclmesi ve mutlu bir \u00e7al\u0131\u015fma ortam\u0131n\u0131n sa\u011flanmas\u0131 ad\u0131na ekip i\u00e7indeki ileti\u015fim \u00e7ok \u00f6nemlidir. Ek olarak ekibin d\u0131\u015far\u0131ya yayd\u0131\u011f\u0131 enerji m\u00fc\u015fteriye de yans\u0131maktad\u0131r ve \u015firket profili de bundan etkilenecektir. Proje y\u00f6neticisi ve bireyler bunun bilincide olup bu ortam\u0131n olu\u015fmas\u0131n\u0131 sa\u011flamal\u0131d\u0131r.<\/li>\n<li>Ekip i\u00e7erisinde herkes sahip oldu\u011fu bilgiyi payla\u015f\u0131p yayma e\u011filiminde olmal\u0131d\u0131r. B\u00f6ylelikle ekip i\u00e7indeki insanlar\u0131n geli\u015fimi sa\u011flan\u0131rken olu\u015fabilecek bir kriz an\u0131nda i\u015flerin tek ki\u015fi \u00fczerinden ilerletilmesi de engellenmi\u015f olacakt\u0131r.<\/li>\n<li>\u0130\u015f yo\u011funlu\u011funun tek ki\u015fi \u00fczerinde toplanmamas\u0131 ad\u0131na ekip y\u00f6neticileri i\u015f da\u011f\u0131l\u0131m\u0131n\u0131 iyi bir \u015fekilde ayarlamal\u0131d\u0131r. Ekipteki ki\u015filerde gerekti\u011finde insiyatif al\u0131p yo\u011fun ki\u015finin i\u015fini \u00fczerine alarak bu dengeyi sa\u011flama e\u011filiminde olmal\u0131d\u0131r.<\/li>\n<li>Ekip i\u00e7inde t\u00fcm insanlar\u0131n fikirlerini \u00f6zg\u00fcrce ifade edebildi\u011fi yarg\u0131lanmadan dinlenebildi\u011fi bir ortam olmal\u0131d\u0131r. Farkl\u0131 bak\u0131\u015f a\u00e7\u0131lar\u0131 problemlere farkl\u0131 \u00e7\u00f6z\u00fcm yollar\u0131 getirebilece\u011fi gibi bir ki\u015finin g\u00f6remedi\u011fi \u00e7\u00f6z\u00fcm\u00fc ba\u015fka bir ki\u015finin g\u00f6rmesi de demektir.<\/li>\n<li>M\u00fc\u015fteriye birbirinden farkl\u0131 feedbackler vermemek ve i\u015flerin b\u00fct\u00fcnsel bir \u015fekilde y\u00fcr\u00fct\u00fclmesi ad\u0131na saha destek ekibi ve yerel destek ekibi birbiriyle ileti\u015fim halinde olmal\u0131d\u0131r.<\/li>\n<\/ul>\n<p>Bir de destek ekibinin m\u00fc\u015fteri kanal\u0131n\u0131 etkiledi\u011fi problerin olas\u0131 \u00e7\u00f6z\u00fcm yollar\u0131na bakal\u0131m:<\/p>\n<ul>\n<li>M\u00fc\u015fteri epostalar\u0131na d\u00fczenli \u015fekilde cevap verilmesi, destek ekibinin temel g\u00f6revlerinden biridir. Gerekli bilgilendirme yap\u0131lmad\u0131\u011f\u0131nda m\u00fc\u015fteri muhattap al\u0131nmad\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnecek ve olumsuz durumlar\u0131n ya\u015fanmas\u0131na neden olacakt\u0131r. Bu y\u00fczden ekipte analist rol\u00fcndeki ki\u015finin \u00f6nceli\u011fi her zaman m\u00fc\u015fteri olmal\u0131d\u0131r ve durum hakk\u0131nda m\u00fc\u015fteri s\u0131kl\u0131kla ve belirlenmi\u015f bir d\u00fczende bilgilendirilmelidir.<\/li>\n<li>Toplant\u0131lar\u0131na haz\u0131rl\u0131ks\u0131z gidilirse m\u00fc\u015fteri bir konu hakk\u0131nda bir \u015fey sordu\u011funda yeterince bilginiz olmayacak ve bu durum m\u00fc\u015fteri taraf\u0131ndan i\u015f takibini yapmad\u0131\u011f\u0131n\u0131z ve konuyla yeterince ilgilenmedi\u011finiz hissi yaratacakt\u0131r. Bundan dolay\u0131 toplant\u0131 \u00f6ncesi haz\u0131rl\u0131k yap\u0131l\u0131p konu\u015fulacak t\u00fcm konular hakk\u0131nda g\u00fcncel bilgiye sahip olunmas\u0131 gerekmektedir.<\/li>\n<li>Her m\u00fc\u015fteri toplant\u0131s\u0131ndan sonra genel durumun de\u011ferlendirilmesi, i\u015flerin ekibe da\u011f\u0131t\u0131lmas\u0131, m\u00fc\u015fterinin istedi\u011fi s\u00fcrede i\u015flerin teslim edilmesi ve planl\u0131 bir \u015fekilde ilerlenmesi ad\u0131na durum analiz toplant\u0131lar\u0131n\u0131n yap\u0131lmas\u0131 gerekmektedir. Proje y\u00f6neticisi bunun i\u00e7in periyodik olarak toplant\u0131 d\u00fczenlemelidir. Bu toplant\u0131n\u0131n bir \u00e7\u0131kt\u0131s\u0131 da ayr\u0131ca m\u00fc\u015fteri ile bilgilendirme amac\u0131 ile payla\u015f\u0131lmal\u0131d\u0131r.<\/li>\n<li>Analist ve gerekirse proje y\u00f6neticisininde kat\u0131l\u0131m\u0131yla i\u015fler \u00f6nceliklendirilip ekibe \u00f6yle da\u011f\u0131t\u0131lmal\u0131d\u0131r. \u00d6nceliklendirme m\u00fc\u015fterinin istekleri ve ekibin mevcut durumu g\u00f6z \u00f6n\u00fcne al\u0131narak yap\u0131lmal\u0131d\u0131r .<\/li>\n<li>Sahada yap\u0131lan i\u015flerin g\u00fcn\u00fc kurtarmak ad\u0131na yap\u0131lmas\u0131n\u0131n ileride baz\u0131 problemlere yol a\u00e7aca\u011f\u0131 unutulmamal\u0131d\u0131r. Problem \u00e7\u0131kt\u0131\u011f\u0131nda \u2018Demek ki i\u015fler zaman\u0131nda d\u00fczg\u00fcn \u015fekilde yap\u0131lmam\u0131\u015f\u2019 yorumlar\u0131na maruz kalabilirsiniz. Bu y\u00fczden \u201cdeadline\u201d tarihlerinizi ona g\u00f6re vermeli, m\u00fc\u015fteri tepki g\u00f6sterse bile orta yolu bulacak ve kar\u015f\u0131l\u0131kl\u0131 olarak anla\u015fabilecek \u015fekilde \u00e7\u0131kt\u0131lar \u00fcretmelisiniz.<\/li>\n<li>Talep\/hata bildiriminin bir \u00e7ok kanladan yap\u0131lmas\u0131 y\u00f6netilebilirli\u011fi zorla\u015ft\u0131racak, baz\u0131 i\u015flerin g\u00f6zden ka\u00e7mas\u0131na neden olacak ve i\u015flerin sistematik bir \u015fekilde y\u00fcr\u00fct\u00fclmesini engelleyecektir. Bunun \u00f6n\u00fcne ge\u00e7mek i\u00e7in ALM toollar\u0131ndan birinin kullan\u0131lmas\u0131 karar verilmelidir. M\u00fc\u015fteri bu konuda diren\u00e7 g\u00f6sterirse gerekli a\u00e7\u0131klama yap\u0131l\u0131p i\u015f alma format\u0131m\u0131z bu \u015fekildedir \u015feklinde bir duru\u015f sergilenebilir.<\/li>\n<li>Bir geli\u015ftirme yap\u0131lmas\u0131 veya hatalar\u0131n d\u00fczeltilmesi sonucu uygulamaya g\u00fcncelleme \u00e7\u0131k\u0131ld\u0131\u011f\u0131nd,a hangi noktalarda nelerin yap\u0131ld\u0131\u011f\u0131n\u0131 i\u00e7eren bir bilgilendirme metni m\u00fc\u015fteri ile d\u00fczenli olarak payla\u015f\u0131lmal\u0131d\u0131r. B\u00f6ylelikle m\u00fc\u015fteri projedeki de\u011fi\u015fiklikleri takip edebilecek ve de\u011fi\u015fikliklerden haberdar olacakt\u0131r.<\/li>\n<li>Destek ekibinin temel g\u00f6revi m\u00fc\u015fteri taleplerine olabildi\u011fince h\u0131zl\u0131 cevap vermektir. Bu y\u00fczden uygulaman\u0131n temel fonksiyonlar\u0131n\u0131 etkileyen bir hata al\u0131nd\u0131\u011f\u0131nda fazla zaman kaybetmeden di\u011fer ekiplerden yard\u0131m al\u0131nmal\u0131d\u0131r. Temel konulardaki hatalar destek ekibinin as\u0131l i\u015f tan\u0131m\u0131na girmemektedir.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>G\u00fcn\u00fcm\u00fczde her proje bir proje y\u00f6netim metodolojisiyle yarat\u0131l\u0131r. Agile(\u201c\u00e7evik\u201d) da bu metodojilerden g\u00fcn\u00fcm\u00fczde en pop\u00fcler olarak kullan\u0131lan\u0131 diyebiliriz. 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