User Experience Design and Usability Heuristics

  • History of User Experience, Definitions and Terminology
  • UX vs. CX vs. UI vs. Usability vs. Usefulness
  • International Heuristics and Standards on UX, IA and UI
  • Agile, DevOps and UX Design
  • Building the UX Team, Defining Skills, Roles and Responsibilities
  • 5 Layers of UX Design (Strategy, Scope, Structure, Skeleton, Surface)
  • Users, Customers and their Characteristics
  • UX Maturity Assessment and Improvement
  • Return on Investment (ROI) in UX Design
  • How to convince upper management on UX Funding


  • Defining the Product/Service
  • Know who you are Designing for
  • Persona Definition, User Profiling
  • User Research
  • User Prioritization, Mental Models
  • Persona Definition and User Journey Mapping Tools


  • Defining Functional / Non-Functional Requirements
  • Defining Content Requirements
  • Contextual User Scenario Design


  • Interaction Design (Workflows, Flowcharts, UML Diagrams, Use Cases)
  • Information Architecture (Linear, Hierarchical, Hypertext, DB Model Oriented)
  • UX Card Sorting (Open and Closed)


  • Navigation Design (Global Navigation, Local Navigation, Contextual Navigation)
  • Prototyping (Paper Skecthing, Mockup Design, Low-Fidelity Prototyping, High-Fidelity Prototyping)
  • UX Wireframing Tools


  • User Interface Design
  • UI Design Patterns
  • Gestalt Principles, Material Design, Flat Design
  • Colors and their Meanings
  • Supporting People with Disabilities, Accesibility Heuristics
  • ISO 9241 and ISO 9126 Standards
  • Principles of Good UI Design
  • Designing for Mobile
  • UI Design Tools

Intended Audience

• Software Testers
• Test Automation Experts
• Test Managers
• Business Analysts
• Software Developers
• Project Managers
• Product Owners, Scrum Masters, Agile Coaches

Course Duration: 2 days

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User Experience Design and Usability Training