Service Design Training Content

  • Introduction to Service Design
  • How to Collect and Make Use of Research Data
  • Service Design Process
  • Insight Research
  • Ideation & Concept Development
  • Customer Journey Mapping and Evaluation
  • Service Blueprinting
  • Storyboarding and role-playing service interactions
  • Building physical and real-world Prototyping
  • Adding features to a Minimum Viable Product (MVP)
  • Evaluating an Organization’s Service Maturity

Intended Audience

• Software Testers
• Test Automation Experts
• Test Managers
• Business Analysts
• Software Developers
• Project Managers
• Product Owners, Scrum Masters, Agile Coaches

Course Duration: 1 day

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Service Design Training