Service Design Training Content
- Introduction to Service Design
- How to Collect and Make Use of Research Data
- Service Design Process
- Insight Research
- Ideation & Concept Development
- Customer Journey Mapping and Evaluation
- Service Blueprinting
- Storyboarding and role-playing service interactions
- Building physical and real-world Prototyping
- Adding features to a Minimum Viable Product (MVP)
- Evaluating an Organization’s Service Maturity
Intended Audience
• Software Testers
• Test Automation Experts
• Test Managers
• Business Analysts
• Software Developers
• Project Managers
• Product Owners, Scrum Masters, Agile Coaches
Course Duration: 1 day