UXQB® Certified Professional for Usability and User Experience – Foundation Level (CPUX-F)

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  1. Human-Centred Design (HCD)
  • The basic elements of human-centred design: involving users, iteration based on frequent usability evaluation, addressing the whole user experience 
  • HCD activities and their interdependency 
  • The purpose of each HCD deliverable 
  1. Basic Concepts
  • The concept of human-centred quality 
  • Usability and its three main criteria (effectiveness, efficiency, satisfaction) 
  • User experience (UX) 
  • The difference between usability and user experience 
  • Interactive system, user-system interaction, user interface, and user interface element 
  • What accessibility is, and important assistive technologies 
  • Avoidance of harm from use 
  1. Plan a Human-Centred Design Project
  • Planning activities 
  • Human-centred quality objectives 
  1. Understand and Specify the Context of Use
  • The concepts of context of use, user, and stakeholder 
  • Differences between primary, secondary, and indirect users 
  • User group and user group profile 
  • Goal, task, and the difference between a task and a subtask 
  • Environment and its conditions; the concept of resource 
  • User survey, focus group, observation, contextual interview 
  • The master-apprentice model, interview guide 
  • Open, closed, neutral, and leading questions 
  • As-is scenario, persona, task model, user journey map 
  1. Specify the User Requirements
  • The concept of user need 
  • The relationship and difference between a user need and a user requirement 
  • The concept of user requirement 
  • The difference between market, organisational, and user requirements 
  • The difference between qualitative and quantitative user requirements 
  1. Design Solutions That Meet User Requirements
  • Use scenario, storyboard 
  • Information architecture and navigation structure 
  • Card sorting 
  • Prototype and wireframe; the difference between low-fidelity and high-fidelity prototypes 
  • User assistance 
  • The content and purpose of the user interface specification 
  • Ethical design, sustainable design 
  • The seven interaction principles, heuristic, affordance, mental model 
  • User interface guideline, style guide, design pattern 
  1. Evaluate the Designs Against User Requirements
  • The role of usability evaluation 
  • Key differences between usability tests, usability inspections, and user surveys 
  • Usability test and its main activities; unmoderated usability test 
  • Usability test guide and usability test task; recruiting test participants 
  • Briefing, pre-test interview, and post-test interview 
  • Usability test report, usability finding, and rating 
  • The roles of moderator, note-taker, observer, and usability test participant 
  • Usability inspection; measuring satisfaction/UX via user survey 
  1. HCD Maturity
  • How to boost the HCD maturity of an organisation at a low maturity level 
  • HCD maturity levels: incomplete, performed, managed, established, predictable, and innovating 

Learning Outcomes 

  • Correctly distinguish between usability and user experience (UX) concepts and the difference between them 
  • Understand the five key activities of the human-centred design process and their interdependency 
  • Analyze and document the context of use (users, goals, tasks, environment, resources) 
  • Derive precise, verifiable user requirements from user needs 
  • Correctly use HCD deliverables such as personas, scenarios, wireframes, and prototypes 
  • Recognize the seven interaction principles and design guidelines in practice 
  • Choose the right evaluation method by knowing the difference between usability tests, inspections, and surveys 
  • Assess an organisation’s HCD maturity level and propose concrete steps to raise it 

Target Audience 

Relevant for the following roles: 

  • Product managers, software developers, and designers 
  • Anyone working with UX, or who wants to understand the methods UX professionals use 
  • Business analysts, marketing professionals 
  • Testers and quality assurance professionals 
  • Managers who want to become familiar with usability and UX fundamentals 

Prerequisites 

There is no formal prerequisite. 

Course Duration: 2 days

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Organisations are increasingly seeking to understand and interpret user needs and behaviours when developing products and services. CPUX-F is an international certification that documents knowledge in the field of usability and user experience, covering the core concepts, terminology, and methods of the Human-Centred Design (HCD) process. It spans the full HCD process — from analyzing the context of use and specifying user requirements to designing solutions and evaluating them through usability testing. It has become a quality standard held by over 9,000 UX professionals worldwide and is recognized by many HR departments. 

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UXQB® Certified Professional for Usability and User Experience – Foundation Level (CPUX-F) 

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