Basic Concepts
- Fundamentals
- Evaluating usability, user experience, and accessibility
- Usability evaluation in Human-Centered Design
Risks in Usability, User Experience, and Accessibility
- Introduction
- Typical risks
Usability and Accessibility Standards
- Usability standards and manufacturer guidelines
- Accessibility standards
Usability Reviews
- Introduction and approach
- Types of usability review
Usability Testing
- Introduction
- Step-by-step approach to usability testing
- Preparing a usability test
- Conducting a usability test session
- Analysis of findings
- Communicating results and findings
- Quality control of a usability test
- Challenges and frequent mistakes
User Surveys
- Introduction
- Step-by-step approach to user surveys
- Standardized questionnaires
Selecting Appropriate Methods
- Criteria for selecting a method
Summary of Roles and Responsibilities
- Usability tester
- Moderator and note-taker
Learning Outcomes
- Understand the basic concepts of usability and usability testing
- Classify usability risks and potential accessibility violations in a given product
- Verify the practical implementation of relevant usability, user experience, and accessibility standards
- Set up procedures so stated usability, UX, and accessibility goals can be verified in practice
- Explain the process, rationale, and results of usability evaluations to non-specialist stakeholders
Target Audience
Not limited to testing specialists — also relevant for the following roles:
- Testers who want to deepen their knowledge of usability testing
- Anyone who wants to start a specialist career in usability testing
- Professionals working in usability engineering who want to understand usability testing
Prerequisites
ISTQB® Certified Tester Foundation Level certification is required.
Course Duration: 2 days
This certification focuses on usability testing methods and approaches, covering set-up procedures along with the relevant standards and risks for usability, user experience, and accessibility. It offers a broad practical toolkit — from usability reviews to a step-by-step usability testing process (preparation, session facilitation, findings analysis, communicating results), from user surveys to the criteria for selecting an appropriate evaluation method. It also clarifies the responsibilities of roles such as usability tester, moderator, and note-taker, giving a comprehensive framework for planning and running a usability evaluation end to end.